Services

Appointments

Office visits are by appointment only, and you are seen based on your appointment time. We strive to always remain on schedule in order to honor your appointment. We do not book multiple appointments per time slot. When patient visits take longer than expected or emergencies arise and a delay occurs you will be given the option of waiting or rescheduling. We discourage walk-ins and recommend calling for an appointment.

For appointments you are unable to keep, we ask that you provide 24 hours notice.

For all visits, bring or prepare a list of medications you are currently taking.

If you have forms or letters that need to be completed by your physician, we will contact you when they are done.

Phone Calls During Office Hours

If you need to speak to a nurse or physician, a message will be taken by a receptionist. Your physician or nurse will contact you as soon as possible. Provide our receptionist with all requested information.

The phone lines are turned off 15 minutes prior to the office closing. This is to ensure that all tasks related to patient care are completed before the end of the day.

Physician on Call

Your personal physician may not always be available. The doctors provide coverage for each other, and you may receive a call back from the physician on call.

Prescription Refills

We have a refill line available for you to use to conveniently leave a message of your refill request in your physician's voice mailbox. When you call a department, press "1" to be transferred to the refill line. Please follow the instructions to ensure your request is completed promptly and leave the following information: Patient's name, date of birth, the medication you need filled, the pharmacy you want it filled at and a number where you can be reached. You will only be called if there is a problem with your request. We also require 24 hours advance notice for refills. You will be able to pick up your prescription the following day. Do not wait until the last minute to call.

Laboratory Services

For the convenience of our patients, as an option, we have a Diagnostic Laboratory Services branch in our office. Check your lab requisition for your current medical insurance information. If this information is incorrect and not changed before a lab service is provided, you will be responsible for the lab charges.

If you prefer to go to the Clinical Laboratories of Hawaii, their labs are located on the 2nd Floor of the Kapiolani Medical Center at Pali Momi hospital or on the 4th floor of the Physicians' Office Building at the Kapiolani Medical Center at Pali Momi.

Bone Density Testing (DEXA Scan)

The adult physicians have attended the certification course provided by the International Society For Clinical Densitometry. Bone density measurements may be performed with our G.E. Lunar Prodigy DXA Scanner by appointment. Bone density measurement reports may be sent to other physicians (i.e. gynecologists) upon request.

Insurance

Pearl City Medical participates with most major health insurance plans. If we are a participating provider with your insurance plan(s), we will file a claim for you. If we are not a particapating provider, we will try to file a claim, provided we have all the necessary information. If we are unable to file a claim, it will be mailed to you to file yourself.

You are responsible for your medical bills, including charges that are not covered by your insurance plan. Also, some insurance plans have an annual deductible which is your responsibility to follow.

Co-payments are collected at the end of your appointment

We accept cash, checks, VISA, Mastercard and Discover Card. There is a service charge of $25.00 for returned checks.

For information or questions concerning your billing, please call our business office at 488-7999.

Hospitalization

Should you require hospitalization, your adult care will likely be managed by a Hospitalist at the hospital you are admitted to. Pediatric hospitalization may also be managed by a Hospitalist. A Hospitalist specializes in caring for paitents in the hospital. They will keep us informed of your progress during your hospitalization until your discharge.

Ambulance Services

Be aware that when you call 911 for an ambulance, you will be taken to the hospital nearest your location.

If you are admitted to a hospital where our physicians do not admit patients, we will arrange for other physicians to assist in your care.

Patient Guidelines

1) Please be sure to give us your most recent copy of your medical insurance card. If there is a PCP listed on your card, it should be the name of a current physician here at Pearl City Medical Associates, Inc.(PCMA) This will ensure proper billing and help you avoid any uncovered services by your insurance company.

2) Please be sure to update your address and phone number with us as soon as you can.

3) It is your responsibility to know when your appointment date and time is. If you are not sure, please call us. If you are unable to make your appointment, please call to cancel your appointment AS SOON AS POSSIBLE. This way we can schedule other patients who need to be seen as well into your appointment slot.

4) It is important to come to your appointment on time. When a patient is late, this can affect all other patients scheduled later in the day. If you are running late, please call to notify us so adjustments can be made to our schedule. If you are more than 15 minutes late for an appointment, it will be at the discretion of the nurse or physician whether you can be seen that day or not. Although we make every effort to stay on schedule, we may run behind due to patients requiring more care or patient emergencies. If you are unable to wait for your appointment during these times, please let the receptionist know if you need to reschedule your appointment.

5) If you miss an appointment, it may be at the discretion of the nurse or physician that your medical care will be discontinued at PCMA.

6) Please make it clear to the receptionist when scheduling your appointment about the reason why you are being seen. This helps them schedule you in an appropriate time slot.

7) If you are making an appointment for an injury that happened at work or as a result of a car accident or injury from a car, please notify the receptionist upon scheduling your appointment.

8) When you arrive for your appointment, please tell the nurse if you will need a school or work note. If you need any other forms filled out, they will be completed as time allows. Inform your nurse if you want them mailed, faxed or picked up. You may be required to sign an authorization to mail or fax documents to individuals or organizations other than yourself.

9) Please bring all current medication bottles to your appointment, especially if it is prescribed by another physician. It is important to know exactly what medications you are taking in order to properly manage your health.

10) Please notify us of any other physicians you are currently receiving or have recently received care from. This enables us to better coordinate your health care.

11) At night and on weekends, there is always a PCMA physician on call. This physician can be reached through the Physicians' Exchange at 524-2575. Please contact our on call physician if you have an emergency or an urgent question or request that cannot wait until the next day. The on call physician should not be used for routine medication refills.

12) Prescription refills require 24 hours notice.

13) Any form of inappropriate behavior(e.g., vulgar language, verbal or physical abuse, threats, deception and so forth) towards any staff member or patient may be grounds for dismissal from PCMA.