Services

Appointments

Office visits are by appointment only. If you should walk-in, you will be seen after all other patients with scheduled appointments are seen. We always strive to see our patients on time. However, we are unable to anticipate when patient emergencies arise and/or when patient visits take longer than expected. We will do our best to notify you of these delays and give you the option of waiting to be seen or rescheduling your appointment.

For appointments you are unable to keep, we ask that you cancel at least 24 hours in advance.

For all visits, please bring or prepare a list of medications, vitamins and/or supplements you are taking.

If you have forms or letters that need to be completed by your physician, please talk to your nurse or a receptionist. A fee may be collected if you need it completed within 2 weeks.

Phone Calls During Office Hours

If you need to speak to a nurse or physician, a message will be taken by a receptionist. Your physician or nurse will contact you as soon as possible. Provide our receptionist with all requested information.

On-Call Physician

Your personal physician may not always be available. The doctors provide coverage for each other, and you may receive a call back from the physician on call.

You may call the Physicians Exchange at (808) 524-2575 to reach the on-call physician when our office and phone lines are closed. If you are experiencing a medical emergency when our office and phone lines are closed, please call 911.

Prescription Refills

We have a refill line available to leave a message requesting prescription refills for your primary care physician. When you call the Adult Medicine or Pediatrics Department phone line, you can press “1” to be transferred to the refill line. Please leave the following information in your message: Patient name, patient date of birth, the medication needed to be refilled, the pharmacy name and location to send the refill to and a phone number where the requestor or patient can be reached in the event there are any problems with the request. We also require 48 hours advance notice for refill requests. Please call the pharmacy to check if your prescription is ready for pickup.

Laboratory Services

Before receiving any lab service, please be sure they have your current medical insurance information in their system. If this information is not updated before a lab service is provided, you will be responsible for any and all lab charges not covered by your insurance plan noted in their system.

Lab orders are stored electronically in your electronic health record and both Diagnostic Laboratory Services (DLS) and Clinical Laboratories of Hawaii (CLH) have access to those orders. A hard copy of your lab orders are needed only if having services done at the DLS lab down the hall from our office.

Bone Density Testing (DEXA Scan)

The Internists have attended the certification course provided by the International Society for Clinical Densitometry. Bone density measurements in our office are done by appointment only and will be performed by our G.E. Lunar Prodigy Advance scanner. Bone density measurement reports may be sent to your other treating physicians (i.e. gynecologists) by request only.

Insurance

Pearl City Medical participates with most major health insurance plans. If we are a participating provider with your insurance plan(s), we will file a claim for you. If we are not a particapating provider, we will try to file a claim, provided we have all the necessary information. If we are unable to file a claim, it will be mailed to you to file yourself.

You are responsible for your medical bills, including charges that are not covered by your insurance plan. Also, some insurance plans have an annual deductible which is your responsibility to follow.

Co-Payments

An estimated co-payment is collected at the time of service. We accept cash (no larger than $20 bills), personal checks, VISA, Mastercard and Discover Card as forms of payment. There is a service charge of $25.00 for returned checks.

For information or questions about your co-payment and/or bill, please call our Business Office at (808) 488-7999.

Hospitalization

Should you require hospitalization, our adult patients will likely be managed by a Hospitalist at the hospital you are admitted to. Pediatric hospitalization may also be managed by a Hospitalist. A Hospitalist specializes in caring for paitents in the hospital. They will keep us informed of your progress during your hospitalization until your discharge.

Ambulance Services

Be aware that when you call 911 for an ambulance, you will be taken to the hospital nearest your location.

Patient Guidelines

1) Please inform the receptionist of any insurance changes and present your new medical insurance card upon arrival for your appointment. If there is a PCP named on your medical insurance card, the PCP must be a current Pearl City Medical Associates, Inc. (PCMA) physician. This will ensure proper billing and prevent any uncovered services by your health plan

2) Please update your name, address and phone number as needed..

3) It is your responsibility to remember your appointment date and time. If you are not sure, please call us. Our scheduling system does issue text message and email reminders, unless you opt out. Additionally, if you use the patient portal, MyChart, you will also receive email reminders. If you are unable to keep your appointment, please call us as soon as possible. This allows us to schedule another patient in need of an appointment.

4) It is important to come to your appointment on time. When a patient is late, this can affect the timeliness that other scheduled patients are seen. If you are more than 20 minutes late, you may be asked to reschedule your appointment or you may be seen after all other scheduled patients are seen. Although we make every effort to stay on schedule, there are unforeseen instances that prevent us from doing so, such as patients requiring more care than scheduled for or patients experiencing emergencies. If you are unable to wait for your appointment during these times, please let the receptionist know.

5) If you miss an appointment, it may be at the discretion of your primary care physician that your medical care will be discontinued at PCMA.

6) When scheduling an appointment, please be clear on the reason for your appointment. This allows the physician and staff to prepare for your visit.

7) Please notify the receptionist if you are making an appointment for an injury that happened at work, is the result of a car accident or injury from a car or occurred on commercial property.

8) Please notify us of any other physicians involved in your care. This enables us to better coordinate your care.

9) Any form of inappropriate behavior (e.g., vulgar language, verbal or physical abusive, threatening and deceptive) towards any physician, staff member and/or patient is grounds for dismissal as a patient from PCMA.

10) Please notify us of any other physicians you are currently receiving or have recently received care from. This enables us to better coordinate your health care.

11) Prescription refills require 24 hours notice.